RETURN POLICY

If, within 15 days of receiving your order with products, selected by us, you find that any of the products you purchased are not suitable for you, we will gladly replace them free of charge or issue a full refund for those items.

In case of a replacement, you will not have to pay for the shipping of the new product(s).

REPLACEMENT

If you need replacement, please contact Iuliia Baranova through the messenger where your consultation and product selection took place.

Describe which product(s) and how didn’t work for you. Feel free to send the information either as a voice message or a text message — whichever is more convenient for you.

If you deleted the chat

simply reach out to Iuliia Baranova on WhatsApp by clicking the button below.


In your message, please include:

  1. your full name (name and surname),
  2. email address you used when placing your order on our website,
  3. description of the products that didn’t work for you. Feel free to send the information either as a voice message or a text message — whichever is more convenient for you.
Iuliia WhatApp

REFUND

If you prefer not to replace the product(s) selected by us and would simply like a refund,  please follow these steps:

1. Send us back the product you wish to return to the following address:

S&B Kosmetik GmbH

Lilienthalgasse 9/EG/G03A, 1030 Vienna, Austria

+43 664 145 81 27

info@specialbeauty.at

Please note that you will need to cover the return shipping costs yourself.

2. Fill out the return form below.

In the “Comments” field, please:

  • describe the reason for the return,
  • provide the name of the courier service and the tracking number for the returned package.

3. We will issue a full refund within 5 business days after we receive the returned product.

RETURN REQUEST FORM

In the “Comments” field, please:

  • describe the reason for the return,
  • provide the name of the courier service and the tracking number for the returned package.