SKINCARE GUARANTEE PROGRAMME

We don’t just recommend skincare — we stand behind our recommendations.

If, within 15 days of receiving your order, you find that a product personally selected for you by our cosmetologist is not suitable for your skin, our Guarantee Programme applies.

We will help you find a more suitable alternative and replace the product free of charge. If an appropriate replacement cannot be found, we will issue a full refund for that product.

You will not be charged for shipping the replacement product(s).

Please note: 

products from V'anhalla and SkinClinic are excluded from the Guarantee Programme.

HOW TO USE THE GUARANTEE PROGRAMME

If a product selected for you is not suitable, please contact Iuliia Baranova through the same messenger where your consultation and product selection took place.

Simply tell us which product did not work for you and what happened when you used it. You can send the information as a text or voice message — whichever is more convenient for you.

We will review your feedback and help you find the most suitable solution.

IF YOU NO LONGER HAVE THE CHAT

Simply contact Iuliia Baranova via WhatsApp using the button below.

Please include:

  1. Your full name
  2. The email address used when placing your order
  3. The product(s) that were not suitable for you and a brief description of what happened

You can send this information as a text or voice message.

Contact Iuliia on WhatsApp